Can you describe a typical day in your role?
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Anonymous asked a question to Georgia S.
Category: Day to Day
Date asked: Tuesday, January 21, 2025
Last reviewed: Tuesday, March 11, 2025
Nicola W.
A typical day as a Technical Customer Success Manager is a blend of proactive customer engagement, problem-solving and cross-functional collaboration. I usually start the day by reviewing customer tickets within Zendesk, checking for any open issues and prioritising urgent requests. Throughout the day I will have customer meetings to discuss various topics such as: product adoption, integration set-ups, SSO configuration or any technical issues.
Tuesday, March 11, 2025
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